Return Policy

At Solace Art Gallery, we take great care to ensure our artwork meets the highest quality standards and is delivered in perfect condition. However, we understand that issues may arise. Please read our return policy carefully:

1. Custom Orders

• Custom or commissioned artwork is non-refundable.
• We provide regular updates during the creation process to ensure the final product meets your expectations.

2. Ready-Made Artwork

• Returns for ready-made artwork are accepted only if the item is damaged during transit.
• You must contact us within 7 days of receiving the artwork to report any damage.

3. Reporting Damage

• If your artwork arrives damaged, email us at admin@solaceartgallery.com with:
  • Photos of the damaged artwork.
  • Photos of the packaging.
  • Your order details (order number and date).
• Once we review your claim, we will offer a replacement (if possible) or provide a refund.

4. Refunds

• Refunds are only applicable for damaged items that cannot be replaced.
• Refunds will be processed within 7-14 business days after approval.

5. Cancellations

• For ready-made artwork, cancellations can be made before the order is shipped.
• For custom orders, cancellations are accepted only before the work begins. The deposit is non-refundable.

6. Non-Returnable Items

• Custom or commissioned artwork.
• Framed or modified artwork based on your specific requests.

7. Shipping Costs

• Shipping fees for returns (if applicable) are the responsibility of the customer, except in cases of damaged items.

If you have any questions about our return policy, please feel free to contact us:

• Email: admin@solaceartgallery.com
• WhatsApp: [+92-303-921-9990]

We’re committed to ensuring your satisfaction and will do our best to resolve any issues promptly.